Protótipo de simulação para um sistema de gestão de processos de negócio.

Abstract

When people work for a company, either itself or by third parties, the goal is to generate profit. Business Process Management (BPM) helps the control and the quality of each sector in the companies, with the processes designed and defined in a clear way. Information technology, helping the business management, has a strong connection with the BPM when connected to the creation, testing and business process consistency. Integrated to the BPM Systems, the simulation generates significant impacts on the construction and optimization of processes, whereas in some cases it is not possible to measure the scope and all possible problems in processes to be created, or be infeasible stop existing processes to tests or make analyses. Having the focus on simulating real situations of processes in BPM Systems, the works aims the study of this subject and the development of a simulation prototype linked to a Business Process Management System (BPMS), showing the process of development and the results of it. It is understood that related works already exist, having also an analysis' work of scientific articles and software related to this area.