A relação da comunicação com processos de trabalho : uma experiência de estágio em serviço social no Hospital Santa Cruz.

Abstract

This work is the result of the professionalizing practice analysis of the Social Service intern at Hospital Santa Cruz - HSC, in Santa Cruz do Sul, specifically in the Integrated Psychosocial Attendance Service - SIAP during the period of 2013/2 to 2015/1. The central problem of this Final Paper is: "What is the importance of COMMUNICATION in the work processes developed by the Social Service intern at Hospital Santa Cruz from 2013-2 to 2015-1?". The assumptions listed to answer this problem have their focus on the work that the intern has developed as well as her knowledge-building process, listing, thus as categories: interview, sensitive listening and knowledge. The interest in the subject arose from the constant observation of the author of the importance of communication for good attendance. Regarding the methodology used in this Final Paper, it consists of a qualitative research, which documents from the professionalizing practice of the author in the period related to all her curricular mandatory internship were analyzed. The author's findings relate to the reflections that were possible to explore during the analysis of the interventions made, complementing the constant knowledge-building about professional practice and social relations.