Síndrome de Burnout : um estudo com agentes comunitários de saúde.

Abstract

The burnout syndrome is constituted as an extended response to stressors, emotional and interpersonal professional everyday. It is more associated with care occupations in which there is direct contact with service users, including the Community Health Agents (ACS). In this context, the objective of the study was to investigate the occurrence of symptoms of burnout syndrome in ACS. This is a descriptive exploratory study with a quantitative approach, using a questionnaire sociodemographic and occupational profile of the worker and the Burnout Inventory Maslach - MBI, with 52 ACS Strategy Community Health Agents (EACS) and 10 Strategies health (ESF) in the city of Santa Cruz do Sul, RS. For the analysis, it performed the calculation of the results of the dimensions of the responses related to MBI instrument and compared with reference values of the Center for Studies and Advanced Research on Burnout Syndrome - NEPASB. Through the summation, they obtained values considered low, medium and high for each dimension of the MBI. It was considered indicative of burnout, the subject necessarily had at least two of the three dimensions changed, so that Emotional Exhaustion or Depersonalization must necessarily have scores higher levels and low levels of Professional Achievement. The results showed, mostly female workers who work for more than 11 years as ACS. The results obtained with the application of MBI instrument revealed that the total ACS, 65.38% do not show symptoms of the syndrome, however, between the ACS EACS, 50% showed. How tendency to symptoms of burnout, ACS EACS in no event, since the ACS of ESFs, 13.46% to presented, demonstrating that there is an ongoing process, with risk to manifestation of symptoms of the syndrome.