Acolhimento como dispositivo de humanização : percepção dos profissionais de saúde nas unidades de Estratégia Saúde da Família de Cachoeira do Sul.

Abstract

The reception has been stablished as one of the main guidelines of principles of SUS. Insomuch, the current coursework has as objective to verify the health professionals perception about the reception and the practices developed in the units of Estratégias Saúde da Família (Famylis´s Health Strategies), in Cachoeira do Sul. It is justified by the importance in knowing the perception of health professionals about the reception as a method of humanization in the ESF units, once that, besides interfering with patients perception, this kind of strategy contributes directly to the formation of entailment among the usufructuaries and professionals, stimulating people to seek, rely and participate the attendance offered. The developed research is featured as qualitative, exploratory and descriptive. The data were collected through a questionnaire semi structured, applied directly to health professionals in the ESF. The subjects of the research were health professionals operative in the seven ESF in the town, representing the basic team, being 7 nurses, 7 nurse technician and 7 physicians, totalizing a party of 21 people. From the content analysis realized 2 categories emerged: the understanding of the professionals in the ESFs about reception, and the practice of reception realized by professionals in the ESFs. Most professionals understand the reception as a qualified perception and they use it as a job tool. In their routine, the interviewees have as practice using the reception in their activities. Facing that, it was perceived that most professionals understand the importance of reception, although not follow a protocol.