Análise de necessidades e plano de desenvolvimento e treinamento na empresa de Sofware Compumate Sistemas e Serviços.

Abstract

This work aimed to develop a training and development plan for the employees of Compumate Sistemas e Serviços Ltda. First, a bibliographical research was carried out on how a training and development plan should be carried out. In the methodology was presented the form of accomplishment of this work that was through a questionnaire. The questionnaire was applied with the employees to discover the real needs of the company and direct the training and development plan to satisfy them. In the analysis of the results it was possible to verify that the main needs of the company are directly related to the customer service. Employees have expressed concerns about services provided in direct contact with customers. Based on the results of the questionnaire, it was possible to develop a training and development plan for each sector of the company. There was also a differentiation in the training of new employees to further strengthen the way of communicating and passing information to the company's customers.