Mapeamento de processos voltados ao setor de manutenção na empresa Imply Tecnologia Eletrônica LTDA.

Abstract

Process mapping is a very important activity for process management, aiding in the knowledge of all the activities involved within a company, always aiming at the quality of its products and the satisfaction of its customers. Within this scenario, a work was developed in an electronic technology company located in the city of Santa Cruz do Sul, aiming as a main objective the mapping of processes in the maintenance sector of the company and, from this, identify the main problems and propose improvements in its management. From a qualitative and descriptive research, the observation of the environment and documents and interviews were carried out in order to understand the daily activities involving maintenance, which were analyzed through the use of quality tools. In this context, it was possible to suggest the implementation of important improvements that tend to increase the efficiency of the process, facing the needs imposed by the market and the demands of its clients.