Mapeamento de processos do setor comercial da industriaria naval Estaleiro Cimitarra LTDA.

Abstract

Processes are ways to summarize the work activities of companies. Its purposes generate definite results in order to facilitate the daily routines and add values to the organization. This study focuses on the analysis of the processes of the commercial sector of the naval industry Estaleiro Cimitarra Ltda. Based on a theoretical framework, interviews were conducted with the managers and employees of the areas with the objective of diagnosing the organizational structure of the commercial sector, as well as mapping their processes, analyzing the mechanisms used in their coordination. With this, it was possible to identify possible process failures and propose reorganization improvements to facilitate daily routines and improve the performance of the organization's commercial sector.