A avaliação do governo eletrônico na esfera municipal : um estudo em municípios do estado do Rio Grande do Sul/Brasil.

Abstract

This thesis analyzes how the implementation of e-government has been occurring in the municipalities of the state of Rio Grande do Sul / Brazil since its inception. At first, the research identifies the degree of maturity reached by e-government in municipalities of the state and, later, analyzes the existing correlations between the political, technological and social variables of these municipalities and their stage of development of e-government. As a reference to the study, the maturity model used by the UN for the composition of the E-Government Development Index (EGDI) was adopted, which was adapted for conducting research at the municipal level. From the use of SPSS statistical software, we identified the correlations between the variables of the analyzed dimensions and the maturity stages of e-government. The variance test (ANOVA) was used, with Tukey post hoc and a significance level of p  0,05. The research results showed that the municipalities studied are predominantly using e-government as a means of communication and information and not as a form of service provision and / or interaction with citizens. In this sense, the research pointed out that there is still a reduced supply of services available online to citizens, preventing them from benefiting from the resources of the Internet to access public services and participate more actively in municipal planning and management. We have identified in the bibliographic review that municipal governments have faced many difficulties regarding the implementation of e-government, due to the high expectations of the population, lack of resources and trained personnel, distrust of citizens about security and privacy operations and illiteracy and digital exclusion. The analysis of the results revealed that e-government has gradually evolved in the municipalities of the state of Rio Grande do Sul for a more transactional and integrated presence, following the example previously traced by the Federal Government and the state governments regarding the use of technologies and the organizational sophistication. However, at the level of municipal management, e-government has not yet advanced to the point where citizens can participate in the planning and deliberation of public priorities.