Melhoria do processo de atendimento de Centro de Diagnóstico e Intervenção por Imagem através do uso da simulação.

Abstract

The critical and deficient public and philanthropical hospitals in Brazil is a reality which makes the good service to patients a challenge to the managers and employees. Considering all the issues faced by these organizations it comes the motivation of realizing a study into the improvement of applicated processes in hospital organizations. Therefore, this paper approaches a proposal of simulation methodology for hospital environment, in addition there is an application of the study is inside the Diagnostic Imaging and Interventional Procedures at the Hospital Santa Cruz, a philanthropic and universitary hospital located in the city of Santa Cruz do Sul, in Rio Grande do Sul. For this conclusion work, a study is made regarding mapping, analysis, managing and processes improvement, and a study in the discipline if discrete event simulation, these for the development of methodology. The main advantage of using simulation that isn't necessary work in real environment, that is, the changes are effectively made when the computational model is tested and consolidated. In the case study, we have in sequence the steps of methodology that was possible to work, as the respective considerations and conclusions. Whose focus is to reduce the waiting time for administrative service in a maximum of 5 minutes, and this figure today is around 9 minutes. Therefore, the aim of present study is to propose the methodology and measure your flow about by means of a case study. In the end, are showed the results about the methodology and the case study that were proposed.