O uso de ambientes virtuais de aprendizagem com agentes pedagógicos emocionais para capacitação em organizações.

Abstract

This paper presents the modeling and development of a pedagogical agent called Doris, in a virtual learning environment, expressing emotions (joy, sadness, hope, doubt, attention, surprise and anger) in environmental interaction with users. The knowledge base of the environment, shaped in the form of web pages, refers to the field of selective collection and composting. Currently, the labor market is becoming increasingly specialized and qualified professionals concern has been high between the organizations was necessary to subject them to training courses and specializations, with the goal of adding more value to human capital organizations. This work also addresses a pedagogical practice for training in organizations, using a virtual learning environment with emotional pedagogical agent, seeking quality, motivation and enthusiasm in learning processes, optimization of time and resources of organizations, while maintaining efficient results and quality of processes executed. The environment was used by a group of ten users in a training process for the selective collection system and composting, a practice used at the University of Santa Cruz do Sul (UNISC). Considering that every year people access the University, currently the training process occurs annually and in person, with a limited number of people. Using this virtual learning environment, more people can access knowledge about the subject, making the process of accommodation and assimilation of knowledge faster and more accessible to the entire academic community, strengthening environmental education and organizational support.