Indicadores para a sustentabilidade organizacional : um estudo exploratório para o desenvolvimento de um sistema computacional.

Abstract

This study aimed to propose a model to evaluate the maturity and education for sustainability of organizations, covering studies on topics that address sustainability in organizations, Triple BottonLine, systemic thinking, indicators and performance measurement systems, are examples of these issues, as well construction of a computer system that complements this model using usability techniques. The study was applied in the agribusiness of the Rio Grande do Sul pampa region sector with sustainable features organizations in the service sector of the Colombian companies and a leading company in sustainability in Brazil. The research was defined as exploratory and descriptive, besides the realization of a multi- case study where we used several data collection techniques such as questionnaires and interviews to identify the main sustainable indicators used. The main results highlight the importance of sustainability and its use results in improved financial performance, encouraging innovation, improving the management and stakeholder engagement, but consolidation still lacks a systemic perception of TBL dimensions in the organization since it was observed that the financial dimension is frequently used. In contrast, systemic indicators used in the companies studied and the perception that the amount of the indicators is not related to sustainability have been identified. Has been nominated for MESO tool (Maturity and Education Organizational Sustainability) with metrics to evaluate the maturity to sustainability and suggestions for improvement actions and the creation of online computer system with the use of a methodology that uses usability techniques and mental models of users which proved to be satisfactory in its objective which is to facilitate user interaction with the system and stimulate learning, promoting improvement of education for sustainability creating a virtuous cycle to generate a renewed knowledge base and updated for the sake of organizational sustainability.