Registro digital : o novo processo de legalização de empresas no estado do Rio Grande do Sul.

Abstract

The bureaucracy and the time needed to the constitution and legalization of a company in Brazil has always been criticised by entrepreneurs. Aiming speeding up this process the implementation of the Digital Registry, which is already fully operational in the state of Rio Grande do Sul. Thus, study aims at analyzing and identifying the perception of accounting professionals, as well as JucisRS, regarding the changes in the legalization processes of companies that occurred after the implementation of the Digital Registry in the state of Rio Grande do Sul. To achieve this aim, a descriptive research methodology was used, with a qualitative and quantitative approach, whose data collection was performed through the survey method. The questionnaires were sent to seventy accounting professionals in the city of Santa Cruz do Sul associated with Sincotec-VARP, whose return was of twenty-seven respondents. The questionnaire applied to JucisRS was sentthrough the municipality's service channel available on its website. After analyzing the collected data, it was found that the implementation of the Digital Registry was not satisfactorily accepted by the accounting professionals' clients due to the cost of acquiring a digital certificate, despite considering the new process as a way to streamline the services provided. Regarding the services provided by JucisRS, the deficit of people and their lack of capacity are recurring complaints from users. With regard to JucisRS, the municipality informs that it is aware of the problems it has, especially due to system instability and people deficit, but seeks to improve the service provided. Thus, it is suggested that JucisRS review the forms of support available to users in order to improve the service provided.