Serviço social hospitalar : uma experiência de estágio.

Abstract

This Final Paper is the result of the experience analysis of the compulsory curricular internship developed at the Santa Cruz Hospital in Santa Cruz do Sul / RS. Organized as an investigation, this paper was elaborated from the qualitative research, having as data sources the materials produced by the intern, such as field diaries, procedural descriptive reports and final internship reports. The general objective of this paper is to analyze the active search work performed by the Social Work intern in the hospital field. The problem presented by the research is: How did the Social Work intern contribute to the active search process at Santa Cruz Hospital from 2016/2 to 2018/1? As a way to answer this question, three hypotheses were elaborated, which deal mainly with interviewing, sensitive listening and team communication in the hospital environment. These techniques are used to improve the active search process in the Santa Cruz Hospital. The central category of analysis of this paper is the active search, understood as intentional search of patients, in order to know their life history and thus unveil possible expressions of the social issue present in their daily lives. As main results and discoveries of the analysis of the work done by the intern at the Santa Cruz Hospital, is the understanding that with the interview technique and the sensitive listening strategy, a closer approach happen with the patient, being able to know more deeply his life story and the social context in which he is inserted. It´s noteworthy that team communication is essential to reach the patient. Finally, the active search is a very important useful tool, being used to unveil issues present in the patient's health / disease process, and also helps in reducing system requests made in the institution.