Orientação farmacêutica na dispensação de antimicrobianos em uma farmácia comunitária de Encruzilhada do Sul - RS.

Abstract

The present work is about the pharmaceutical orientation in the dispensing of antimicrobials in a community pharmacy in the city of Encruzilhada do Sul. The objectives of this work were to evaluate the pharmaceutical orientation in the dispensing of antimicrobials in a community pharmacy in the city of Encruzilhada do Sul. acceptability of pharmaceutical guidance in antimicrobial dispensing, perform pharmaceutical guidance in antimicrobial dispensing at a community pharmacy in the city of Encruzilhada do Sul, verify the satisfaction of pharmaceutical guidance in antimicrobial dispensing. The study was conducted through bibliographic research and quantitative study from April to August 2019, where 147 individuals were invited to participate in the research, of these 100 agreed to receive pharmaceutical advice and after signing the Informed Consent (IC). answered the satisfaction questionnaire with the pharmacy services, composed of 14 questions related to these services, where the scale from 0 to 70 was used, being zero (bad) and 70 (excellent), besides gender and age. The results showed that the overall average satisfaction with the pharmaceutical orientation was 67.5 (± 3.5). The overall average of “excellent” responses was 53%. Most respondents were female (58%) and were on average 38.12 (± 13) years. With the progress of this work we can conclude the important role of the pharmacist linked to the user, the drug he will use and the emergence of a possible bacterial resistance. The correct action of the pharmaceutical professional is essential to make users aware of the rational use of medicines, especially antimicrobials.