Direito do consumidor nas compras à distância durante a pandemia de Covid-19.

Abstract

This work deals about the origin story of the Consumer Defense Code, the impact of the Industrial Revolution, the transformations that have changed, substantially, the consumer relations. The showing up of cutting-edge technology, the reinforcement of information technology, the increment of telecommunications. The first pro-consumer movements, in Brazil consumer protection law, was intended to effect, in the infra-constitutional level, constitutional principles. The global crisis that apeared in 2020, due to the Covid-19, started changes in our society, among them a increaseed use of the virtual environment for everyday life, whether to work, socialize living, buy or purchase of services, changing, this way, completely the routine of life of people. One of the alternatives used by the public authorities, in an attempt to contain the virus, was the determination of a series of restrictive provisional tools for the population, social isolation, distancing, the change in people's routines, which caused several social and psychological impacts on them. The quarantine introduced a change in the routine of modern society life, and with that it boosted up the inauguration of dozens of e-commerce. Technology has become an essential asset in reference of the media. Internet consumption has taken place in relation to essential goods, such as food and medicines and also non-essential goods. Delivery services grew up, significantly, too. The Delivery of products, in general, food, pharmacy, supermarket, clothing stores, toys, electronic devices, recorded an increase in online sales during the pandemic period. The moment of crisis required a quickly and intense adaptation of several sectors and of their members, suppliers and consumers, promoting initiatives to try unifing interests, serving everyone, reinventing and respecting themselves.