Indenização pelo tempo perdido nas relações de consumo : uma análise da teoria do desvio produtivo.

Abstract

This paper focuses on the right to compensation for time lost by consumers due to a company's failure to remedy problems arising from consumer relations in Brazil within a reasonable time. Its objective is to analyze the phenomenon of the consumer's productive deviation, as a motivation for compensation, through the study of developments in consumer relations in Brazil, understanding the institute of civil liability as a basis for compensation for off-balance sheet damage within consumer law, identifying time as a legal asset that can be compensated. In this context, the problem to be presented consists of verifying whether it is possible to indemnify the time spent by the consumer to remedy the problems arising from the consumer relationship. In order to accomplish this task, the deductive method is used, which consists of using a logical reasoning structure, starting from a broad and generic idea, which, through analysis and logical arguments, leads to a specific conclusion. Finally, it is possible to verify that there is a great deal of doctrinal and jurisprudential movement recognizing the theory of consumer deviation, guaranteeing that consumers receive compensation due to the time lost by the supplier's omission, given the importance of time for the development of human life, in a dignified manner.