A vulnerabilidade dos consumidores idosos nas relações de consumo frente ao avanço significativo da tecnologia.

Abstract

This monograph focuses on the study of consumer relations between the elderly and new technologies, highlighting the frequent difficulty of this group in dealing with digital tools that are increasingly present in everyday life. In a scenario of rapid digital transformation that ranges from the use of banking applications to the signing of contracts by electronic means, many elderly people find themselves unprepared to keep up with these changes. This technological gap puts them in a vulnerable position in consumer relations, facilitating the occurrence of fraud, virtual scams and the signing of contracts without proper understanding of their terms. In view of this, the analysis intended here becomes essential not only to understand the legal impacts of this reality, but also to reflect on the mechanisms of digital protection and inclusion, promoting the dignity and autonomy of the elderly in the face of the challenges of the digital age. The objective is to analyze how the progress of technology contributes to the situation of vulnerability of the connected elderly, given the computerization of consumer relations. In this context, the problem to be investigated is: in what way does the advance of technology put elderly consumers in a vulnerable situation in the face of the digitalization of consumer relations, generating legal implications? The method of approach adopted was deductive, starting from a broad question until the delimitation of the theme. To answer the research problem, the bibliographic research technique was used, based on secondary sources, such as books, periodicals, scientific articles and current legislation, which offered theoretical support to the present study. This research is of fundamental importance, considering that the elderly are hypervulnerable subjects, especially when faced with abusive practices and exposure to scams and virtual fraud.