Limites e possibilidades da mediação on-line como política pública de acesso à justiça no Brasil.

Abstract

In light of the increasing virtualization of judicial services, this study analyzes the effectiveness of online mediation as an alternative for access to justice, focusing on its transition from a face-to-face to a virtual environment. Thus, the relevance of the dissertation is manifested in its contribution to access to justice and social pacification, especially in digital contexts. The research problem was positioned to answer what are the limits and possibilities of online mediation as a public policy for access to justice in Brazil over a five-year period (2018-2022)? The goal is to outline the limits and possibilities of online mediation as a public policy in Brazil. The research, conducted using the deductive method and bibliographic technique, was based on books, articles, and qualified journals, with a focus on conflict theories and the historical evolution of mediation. After examining the fundamental principles of mediation, the study identifies barriers to the effective implementation of online mediation, despite recognizing its significant potential as an access to justice tool. This work aligns with the research line in Public Policies for Social Inclusion of the Master's and Doctorate in Law Program at the University of Santa Cruz do Sul. Furthermore, it is closely linked to the research of Professor Dr. Fabiana Marion Spengler. It is concluded that, if properly implemented and supported by robust public policies, online mediation can revolutionize conflict resolution in Brazil. To maximize its potential, the importance of continued research and the development of innovative strategies is emphasized.