A plataforma do meu INSS como um desafio à garantia de acesso aos serviços públicos previdenciários.

Abstract

The research focuses on investigating the impact of the digitalization of Social Security services, especially through the Meu INSS platform, and how this affects the accessibility of insured individuals, especially those who face difficulties in using new technologies. In this sense, in order to analyze Social Security and its applicability in the services provided by the INSS, especially regarding the digitalization of services, the following problem was proposed: is the Meu INSS platform accessible to everyone? The general objective of the study is to analyze how digitalization affects access to social security services. The specific objectives were organized as follows: initially, the social security system in Brazil is addressed; then, the Meu INSS platform is discussed; and, finally, the accessibility of the platform by beneficiaries is addressed. The justification for the study is the mandatory use of the digital platform to request social security benefits, especially by the elderly and people with little experience with technologies. In terms of methodology, the research adopts the deductive research method, with a bibliographic focus, consulting literary works and articles on the internet to map the challenges faced by insured individuals when using the Meu INSS platform. The results indicate that, although the digitalization of social security services has contributed to reducing queues and facilitating access for part of the population, it also presents significant barriers, worsening the exclusion of people who depend on social security services. The conclusion of the study suggests that the provision of INSS services should be complemented by the workforce of civil servants to ensure greater approval of applications, also guaranteeing accessibility and inclusion, avoiding digital exclusion and ensuring that all insured individuals have their rights guaranteed, regardless of their technological skills.