Plataforma digital com agente conversacional e gamificação para educação em resíduos de saúde.

Abstract

Healthcare waste management presents critical challenges for public health and environmental sustainability, particularly in contexts where improper disposal practices, such as syringes and expired medications, have severe environmental and collective health impacts. Despite clear regulations, effective implementation of these guidelines faces barriers related to the lack of technical knowledge and engagement from both healthcare professionals and the general population. To mitigate this problem, the goal is to develop a digital platform that integrates a conversational agent, named Dóris®, and gamification elements, promoting practical and interactive education on healthcare waste management. The platform includes educational games, interactive articles, and quizzes, offering dynamic learning with content personalization through the virtual agent Dóris®, who guides users in real time. Validation conducted with 25 participants from various professional categories, such as nurses, radiology technicians, and cleaning professionals, demonstrated high efficacy in knowledge retention and adherence to proper disposal practices. The results show that integrating artificial intelligence and gamification contributes not only to learning but also promotes sustainable behavioral changes, making waste management an accessible and impactful practice on a large scale. This innovative solution stands out for its ability to combine advanced technology and interactive methods to transform contemporary challenges into opportunities for environmental education and sustainability.