Workflow baseado no conhecimento como modelo de organização de uma linha de produção e de apoio a decisões estratégicas de uma empresa de confecção.

Abstract

The effective organization and decision making in a small Company are an important organizational and strategic differential in clothing business, in which high competitiveness and the restricted access to the available products in the market, destined to the organization of the companies, are a fact. The development of a workflow model, based on the employees’ knowledge, and the availability of a database, with occurred problems and proposed solutions, are important factors in a Company for the organization of the production flow, in order to support it in the process of strategic decision making for its improvement. This work presents a case study on the development and implantation of a specific model of workflow, based on characteristics of ad hoc, administrative and based on knowledge models, for a company in clothing business. The objective is to present a workflow model, based on knowledge, which transforms passive processes into active processes, organizes the production line and supports the process of decision making of this Company. For its development, the main production and workflow models were studied, and used the casebased reasoning technique (CBR) for obtaining specialist knowledge of the employees of the Company.