Um sistema de gestão do conhecimento aplicado para a melhoria de processos em uma empresa de transportes.

Abstract

The knowledge generated in organizations has become a satisfactory and competitive differential in the market. The Companies that can use the knowledge through ideas and solutions applied in problems present as main result the quality in its products and services, in result of strategic decisionmaking. However, the organization must knows that will not have advantages in the implantation of a process of Management of the knowledge if this organization will not have a defined and not hierarchic organizational structure, an organizational culture that has a defined focus, and Technology of Information that assists in the process of search and storage of information with agility and effectiveness, generating useful knowledge. This work presents concepts, characteristics and considerations about the importance of Management of the knowledge and its benefits to the organization, describing all process of implantation of management of the knowledge in a company of transports as case study, and presenting the occurred changes in the organizational structure, organizational culture and in the area of Technology of Information.