Qualidade de vida no trabalho / níveis de satisfação : um estudo de caso em uma empresa prestadora de serviços de transporte rodoviário de passageiros e cargas da Região Sul.

Abstract

In the last few years there have been several studies about the quality of life at the workplace. They focus on the level of dissatisfaction in interpersonal relations or on the implementation of measures to provide motivation and satisfaction to the workers, all in order to continuously improve the quality of life at the workplace, increasing productivity and competitiveness as a result. For these reasons, considering the importance of the workplace atmosphere, this paper seeks to identify the level of satisfaction among the collaborators of a bus transportation and land freight company in southern Brazil. Based on the results of this survey, I present suggestions to the management of the company on how to improve the level of satisfaction in those specific areas where dissatisfaction has been detected, with the ultimate goal of achieving a happy workplace atmosphere for an overall organizational improvement.