Gestão, capital social e desempenho de organizações não governamentais : uma análise na Parceiros Voluntários.

Abstract

Currently there are millions of non-governmental organizations that perform social work around the world and is estimated to involve 140 million people. In Brazil alone, there are over 350,000 such organizations, operating in sectors such as education, health, culture and recreation, welfare, religion among others. Even if the human factor is the main feature of non-governmental organizations, they need to have efficient management and a manager with a good network of contacts and relationships in the community in which it operates, so that ONGs can achieve their goals. Accordingly, the present study is meant to examine the relationship between management and the capital of the managers of the units of a voluntary organization and performance of these units. For that we developed a descriptive, qualitative and quantitative in nature, conducting a survey of 30 managers of units of Volunteer Partners in the state of Rio Grande do Sul and three in-depth interviews with managers of the organization. In data analysis techniques were used statistics, descriptive analysis, factor analysis and analysis of variance. The results show that the managers of the units have a high capital, mainly in the dimensions of trust and relationship. It was also found that the units had a high level of adoption of management practices. As for performance, it was noted that in relation to the indicators mentioned in the study, as the number of registered volunteers, registered schools, registered companies and registered OSCs, the units performed better at the end of 2011 compared to the year-end 2010. The study generates contributions on how NGOs can improve their operations and achieve better results.