Novo olhar : uma metodologia de gestão de processos redesenhada para a busca de maior eficiência e eficácia organizacional.

Abstract

To take care of deriving necessities of change into the organizational context and the desires of customers presented in a dynamic chain of value, organizations search for continuous improvement of its processes. Therefore, the present work had as focus the search of analysis methodologies and redesigns of adherent processes to the management of processes, considering, from the study, improving the methodology of Novo Olhar, mainly perfecting the detailing of step by step for an implantation with bigger quality, standardization and agility. In this proposal of improvement of the methodology stage of simulating processes applied in a organization of generate knowledge is distinguished, that acts at the area of educational services. This application aimed at improve the performance of its service’s processes, that, although more complex, using methodologies that do not present all stages needed to display efficient and effective results of performance, obtained from the redesign before the stage of implantation. The methodology of research employed was research-action, getting, as main results, Institucional validation of Novo Olhar methodology - Phase of Analysis and Redesign, where the inclusion of stage of simulation of processes is distinguished, with software Arena that presented satisfactory data in the simulation carried through in the process of Material’s Purchase and Budget of the IES. From the analysis of simulation’s results, it was identified the relevance of this stage for the development of redesigns of service’s processes with bigger efficiency and effectiveness.