Indicadores de qualidade em instituições de ensino superior : o caso da Universidade de Santa Cruz do Sul - UNISC.

Abstract

The Quality Management is a managing system that is characterizated by the recognition of people needs in stablishing standards to the providing of these needs; by the maintenance of the continue improvement of these standarsds since a strategic vision with humanistic approach. Hence, the Quality Management is a joint of principles, tools and procedures that aim to engage professors, technicals and studens of a higher education institution to control and improve the quality of services. The Quality Management in education is a strategy of management that helps educational institutions to improve the Quality of his processes. In higher education institutions these processes are very different than in the industries, because the professor is engaged in to pratice, to judge and to orientate all the process of teaching – learning and of research, searching the needs satisfation of his clients. This Master Degree thesys analyses the evolution of the quality performance indicators of the Universidade de Santa Cruz do Sul – UNISC, since of his begging, in 1993, until 1998. To show the development of the institution in this period, where taken information that enable the identification of twenty seven quality performance indicators, presented by twenty nine explicative boards. Thus, this study enabled the comparasion between the period when the institution was constituted as a College and the actual period, as an University. Through the results of the research we can conclude that autonomy, specially to the creation of new courses, reached with the creation of the University, was decisive to his development and to the improvement of quality performance indicators of the Institution.