A contribuição da aprendizagem organizacional na formação da rede nacional de educação a distância do Serviço Nacional de Aprendizagem Comercial.

Abstract

This dissertation aims at identifying how organizational learning has contributed in the formation and governance structure of the National Network for Distance Learning at National Commercial Training Service - Senac. In order to clarify this issue, the research attempts to clarify the concepts of organizational learning and corporate governance. Moreover, procedurally describes the incorporation and organization of this network, analyzing the actions taken and their results, and also indicates the possible previous experiences and existing knowledge in the organization that may have contributed in determining the structure and governance of the National Network EAD. Thus, the case study was the adopted method, which enabled to explore qualitative aspects of learning in the organization and corporate governance. Data were collected through direct observation, documentary research and semi-structured interviews with managers from the National Technical Committee and the National Managing Committee, and also through online questionnaire with open questions to the managers of distance education of Regional Departments at Senac. To obtain the result in this study, data were compared and analyzed based on the concepts of organizational learning and corporate governance.Experiences and knowledge of organization members acquired through the ancient Network Post-graduation courses, the National System for Tele-education and regional actions for distance education have also contributed to the decision making process for creation of the National Network of EAD. The research also showed that the reasons which led to its creation, tried to meet the increasing demand for professional education in Brazil, facing competition and creating a vision of Unification at Senac in this teaching modality. The study was established upon approval of the project at the national level through the creation of guiding documents, awareness and training of those involved, the unification of technological environments and the definition of governance structure. The research revealed that the contribution of organizational learning in the formation and governance structure of this network was primarily for the use of the experiences gained through past behaviors, using broad reflection, interpretation and enhancement of ideas in formal and informal spaces of interaction provided by the organization.