Implementação da ISO 9001 como estratégia de melhoria das operações e dos resultados econômicos : um estudo de caso em uma metalúrgica.

Abstract

Organizations are after strategies which ensure their market perpetuity and quality management, these have been some of the most used means in search of such goal. Based on this context, the problem which guided the realization of this study was the elements of a quality management system, with its implementation based on the requirements from the standard ISO 9001:2008, they were able to leverage the improvement of operational and financial results of a metallurgy company. This final paper, resulting from a work of more than two years, presents a qualitative and quantitative study with exploratory and descriptive design, guided by the case study strategy which aims to demonstrate the benefits that the implementation of these requirements from the standard NBR ISO 9001:2008 promote and enhance in a small-sized metallurgy industry as a strategy for a betterment of the financial and operational results. The object to this study was the company Maio Indústria Mecânica Ltda., manufacturer of chairs and leisure tubular artifacts in the state of São Paulo. Through database research given by the studied company, it was proceeded, initially, to a historical review, demonstrating the situation of the company before the ISO 9001 implementation. Afterwards, through direct observation, it was observed the process of the implementation of ISO 9001, in a work which lasted for over a year, aiming the comprehension of the decisive factors for the outcome of the project. Later, through the company’s database research, it was possible to verify the situation pos-implementation, analyzing the results obtained as for financial and operational performance indicators. In this pos-implementation verification, it was also performed a qualitative analyzes of the real and potential management advances obtained by the organization, in the light of the theoretical framework researched. /the results demonstrate that, with the implementation of ISO 9001 standard in the company, significant changes occurred in the form of management. The approach to the processes advocated by the standard, in special, with regard for the documentation and registration of the support processes of the production, elevated to the reliability of the operations by providing higher safety in the task execution and by the ease of the hierarchy management. The solution to the problems started to occur in a more participatory form, valuing the analysis of data and facts and objectivity in finding the solution. The management based on performance indicators enabled everyone’s work focusing on the main goals of the company and enabled the directors of the company an accurate and systematic critical analysis of the organization performance. With the implementation of this system, the company achieved significant improvement in their performance indicators, specially the financial results of the company.