Acessibilidade e efetividade nos juizados especiais cíveis : um estudo crítico sobre o impacto da virtualização processual.

Abstract

This Final Course Paper analyzes the impacts of procedural virtualization in the Brazilian Special Civil Courts, particularly regarding accessibility and the effectiveness of access to justice. These courts were established to provide a faster, simpler, more cost-effective, and accessible judicial service, especially for less complex disputes. However, with technological advancements and the consolidation of electronic proceedings, intensified after the COVID-19 pandemic, new challenges related to litigants’ access to the justice system have emerged. This research investigates whether the virtualization of the Special Civil Courts compromises accessibility and the effectiveness of access to justice, especially in cases where parties act without legal representation. The study adopts a qualitative approach based on bibliographical and legislative research, as well as a critical analysis of legal doctrine and regulations concerning procedural virtualization. It also considers the author's practical experience within the Special Civil Court of Santa Cruz do Sul, allowing for a concrete observation of the difficulties faced by users of the judicial system. In this context, the study seeks to understand how technological, economic, and social barriers may hinder the full exercise of the rights of citizens who depend on this judicial model.